An extension of the default email handler that allows users to define a new issue's project, type, priority, reporter, components, etc... in the email message.


JIRA Advanced Mail Handler




5.0 (23 Avr 2015)

Product Versions

JIRA 8.20

Current Maintainer

Brice Copy, CERN


Daniele Raffo, CERN (Creator), Roberto Manicardi, Gustavo Fernandes Nalle, Drake Philbrook, David Leinbach, Rafal Niesler (CERN), Vladimir Vasilyev (CERN)






Source Tracking

JAMH project on GitHub


Plugin JAR JIRA Advanced Mail Handler


This software is now official DEPRECATED - it is not actively maintained or used.

Description and Features

The JIRA Advanced Mail Handler is an extension of the standard JIRA email handler; it allows users to define many fields of the newly created issue (reporter, project key, type, priority, affected components, etc.) directly in the body of the email message. Hence, one of its notable features is that you do not need to repeat the whole process (opening a mail account on your mailserver, creating a mail account in JIRA, associate a handler service to the mail account and configure it) for each project you have in your JIRA installation; you just do the process once, setting a global mail account and handler service that will receive messages for all projects.


This tool was developed exclusively for CERN needs, and was not intended to be used by anyone else. In the best open source spirit, knowing it might be useful for others, I made it available to the community. Hence it is available "as is" under BSD license, with no guarantees whatsoever; you are welcome to download and use it, however, neither CERN nor the author (I) guarantees any support.

This software is not under active development, so no bugfix or new feature are planned for release. But if you are interested in helping out with the whole project feel free to contact me.


You don't need to compile the source code yourself unless of course you want to customize it. The code has been written for the JDK 1.8 and utilizes Maven for the build: use the command mvn clean package to generate (in the target directory) the file emailhandler.jar.


The add-on needs to be installed on an OSGI-compliant application server.


Configuration is performed through the included OSGI configuration text files.


To comment an already existing issue, the usage is the same as the default handler: just mention the issue number in the Subject: of the email message. The body of the email will become the comment on the issue. You can also send attachments with your email, which will become attachments on the issue (if attachments have been enabled in JIRA).

On the other hand, the Advanced Mail Handler allows you to define several fields when creating an issue. This is done by adding one or more tags in the text of the Subject: header, in the format #TAG-NAME=tag-value or #TAG-NAME=tag-value1,tag-value2,tag-value3...

(warning) Some user reported problems when sending HTML email messages. I recommend that you use plaintext format whenever possible (which is also recommended by the Netiquette).


You can specify the project in two ways:

  • by addressing the message to project-key <>. This address can be put in the To:Cc:, or Bcc: header at your choice.
  • by adding the tag #PROJECT=project-key at the end of the Subject: header. This overrides the project key in the address.
  • by adding the tag #PROJECT=project-key at the top of your email body.

You always send the email to (or the address defined in the jiraalias parameter as well); what changes is that in the first way you add the project key as the Full Name part of the address.
For your comfort, you can create an entry in your address book for each project you're working on, with the project key as the Full Name and (which will be the same for all projects) as the Email Address.
If you do not specify a valid project, the issue is created in the default project defined as the project parameter.

Some mailclient (as Microsoft Outlook) does not give the user full control concerning the recipient address in the composing mail interface; for instance, if your company uses a LDAP database and has a record in it, these mailclients will not allow you to choose a Full Name for that email address and stubbornly put the Full Name defined in the database instead, no matter what you write. Also, some mailclient shows only the recipient Full Name and not the real email address, so it is difficult to tell who you are sending mail to. In this case you need to follow the second way and specify the project in the Subject: header.
The mailclient might also convert to the alias defined in the LDAP database, e.g. In this case, in addition to setting jiraemail to, you must also set the optional jiraalias parameter to
Nevertheless, to avoid all these hassles, my advice is to switch to a better mailclient - I personally recommend Thunderbird or SeaMonkey.

The jiraemail and jiraalias parameters have the purpose to ensure that a message was addressed to JIRA, so that spam does not go processed or, worse, ends up as an issue to the default project. If you see an ERROR [cern.jira.emailhandler.MessageParser] Jira email address not found amongst recipients in the logs, you specified these parameters incorrectly or you are sending the email message to the wrong address.

The jiraemail parameter is case sensitive.


As with the standard handler, you write the Summary of the issue in the Subject: of the email.

If you do not write any summary, the issue will be created with a summary text "(no summary)". However, it is recommended that you put a meaningful summary so all JIRA users can identify the issue.

(info) The Subject: header can also contain several tags (explained further), which will not be included in the summary. These tags must be separated by spaces, and may be in any order.

(minus) You should not use special characters (letters with acute/grave accents, diaeresis, tilde, etc.) in the subject line. Please use only ASCII-7 characters.

As of version 5.0 and later of the JIRA Advanced Mail Handler, the tags must be located AT THE END of the subject line - anything before the first tag mark (#) will be interpreted as the ISSUE SUMMARY.

For instance :  Subject : I have an issue with your product #COMPONENTS=User__Interface #PROJECT=PRJ #DUEDATE=2015-10-13

The fragment "I have an issue with your product" will become the ISSUE SUMMARY, "User Interface" will become the issue component, "PRJ" will be the destination project key


As with the standard handler, you write the full Description of the issue in the body of the email.
You can also send attachments with your email, which will become attachments on the issue (if attachments have been enabled in JIRA).


As with the standard handler, the Reporter of the issue is identified as the sender of the email (you).

However, you might have more than one JIRA account associated with your email address, you might want to indicate another person as reporter, or you might be sending the email from another email account. In this case, you can explicitly specify the reporter by adding the tag #REPORTER=username at the end of the Subject: header.


As with the standard handler, the first Cc'ed person that is also a valid Jira user and a valid assignee for the concerned project becomes the Assignee.

As one person can have multiple JIRA usernames associated with his email account, you can explicitly set the assignee's username by adding the tag #ASSIGNEE=username in the Subject: header. This overrides the Cc'ed assignee.

If you do not specify any valid assignee, the issue is assigned to the Default Assignee.

Issue type

You can specify the issue Type by adding one of the following tags to the Subject#BUG#NEWFEATURE#IMPROVEMENT#TASK, or #SUBTASK.

If you do not specify it, the issue will be of the type specified in the issuetype parameter.


You can specify the Priority of the issue by adding one of the following tags to the Subject#BLOCKER#CRITICAL#MAJOR#MINOR, or #TRIVIAL.

This option was managed by the default handler by looking at the X-Priority: header of the email, but I implemented it as such because many mailclients do not permit to set custom headers easily.


You can associate an issue to one or more Components of the project by adding the tag #COMPONENTS=component-name to the Subject:. To specify multiple components, separate the components by a comma, as in #COMPONENTS=first-component-name,second-component-name,third-component-name. Note that there is no space inside the whole tag. IMPORTANT : If your component name features "space" characters (e.g. "My component"), you must replace any space by a double underscore (e.g. "My__component").

If you specify no or invalid component, the issue gets associated by default to No Component.


To set a time Estimate to the issue, add the tag #EST=time-estimate. For instance, #EST=1h.

Due Date

To set a Due Date to the issue, add the tag #DUEDATE=YYYY-MM-DD.


Example I

The minimal email message you can send is summarized below:

Subject: Race condition #PROJECT=XYZ 

A problem of race condition occurs when... etc.

This creates an issue of type specified in issuetype and of default priority (usually Major), on the project that has key XYZ, summarized as "Race condition".
You may also write the email in this format if your mailclient allows you to set the Full Name in the address:

To: XYZ <>
Subject: Race condition

A problem of race condition occurs when... etc.

Example II

Let's say you want to issue an improvement request of critical priority on the component core-alarms of project ABC, summarize it as "Alert user when a buffer overflow is reported", and assign it to John Hacker (
You would usually Cc the message to; however, John Hacker has two JIRA accounts, jhacker and admin, associated with his email address, and you'd like to unambiguously assign the issue to the former.
Then you have to write an email as follows:

Subject: Alert user when a buffer overflow is reported #COMPONENTS=core-alarms #ASSIGNEE=jhacker #IMPROVEMENT #CRITICAL #PROJECT=ABC 

It is crucial to show a visual warning to the user in case of a buffer overflow... etc.

Note that you can specify tags in any order and in any position, and they will not be included in the issue's summary.

As of version 5.0, You can also place these tags at the top of the email body, like so :

Subject: Alert user when a buffer overflow is reported 

It is crucial to show a visual warning to the user in case of a buffer overflow... etc.

Example III

To comment on issue ABC-7, simply write the following email:

Subject: ABC-7

My comment on this issue is... etc.

This is the usage of the standard JIRA email handler, and is left unmodified in the Advanced Mail Handler.

List of Supported tags

Tag NameDescriptionExample values
#COMPONENTSSet the issue component(s)#COMPONENTS=component1,component2
#ASSIGNEESet the issue assignee, by JIRA user id#ASSIGNEE=bcopy
#REPORTERSet the issue reporter, by JIRA user id#REPORTER=jsimpson
#WATCHERSList of watchers to be added to the issue#WATCHERS=bcopy,jsimpson
#PROJECTCreate the issue in the given project (by project key)#PROJECT=ENS
#VERSIONSSet the "affected versions" field#VERSIONS=1.2.0,2.1.1
#FIXVERSIONSSet the "fix versions" field#FIXVERSIONS=1.2.1,2.1.2
#DUEDATESet the issue DUE DATE using ISO date format (YYYY-MM-DD)#DUEDATE=2017-08-20
#ESTIMATESet the estimated issue duration (in JIRA duration units)#ESTIMATE=5h
#SUMMARYOverrides the email subject to use this ISSUE SUMMARY instead#SUMMARY=My replacement issue summary


Set the issue type.#ISSUETYPE=BUG


Set the issue priority.N/A
#RESOLVEMark the issue as RESOLVED.


If you cannot get the Advanced Mail Handler to work, try the following:

  • Read again this instruction page and the comments; it is easy to miss something the first time.
  • Examine the JIRA logs to see what is going wrong.
  • Check the incoming email in the mail server account (where the Advanced Mail Handler fetches the mail from).
  • Try to uninstall the Advanced Mail Handler and to use the default mail handler instead. If it fails too, chances are that some of your JIRA components (email server, services, project keys...) are misconfigured. In this case, escalate the problem and ask the general JIRA support for help.
  • Using the Advanced Mail Handler, see if the problem persists when sending an email message in plaintext and with no attachments, as MIME parts may confuse the handler.

Tips and Tricks

If you prefer to have one email address for each project, like the standard email handler, just proceed as follows.
Create a mail server account for the first project, add a new mail handler and associate the Advanced Create or Comment Handler to it, as explained in the Configuration section above. Specify the email address as the jiraemail parameter and the project as the project parameter. Repeat the process for each project.

Old Versions

You can find the old version of the Advanced Mail Handler, which also contains the old wiki as documentation.

The zip file contains also a patch for the Estimate and Due Date tags. You'll have to apply the patch on the source code, then recompile it. Note that the Advanced Mail Handler 2.3 was written for Java 1.4.2_12 for compatibility issues with Tomcat. You can find a Windows version of the patch tool as a part of the GnuWin32 package. (These instructions are given here for your convenience; I haven't tried them.)

Version History

Release Version

Release Date

JIRA Version

Notes and changelog

/November 23, 2023/

Deprecation Notice - product retired and source code now archived on Github.

5.0April 25, 20157.20 to 9.4

4.0September 23, 20136.1.7

Compiled and tested by Vladimir Vasilyev (CERN).

  • Visual enhancement: warning banner is shown in an issue description or in a comment if the email sender is an unknown JIRA user.


February 12, 2012


Compiled and tested by Rafal Piotr Niesler (CERN).

  • Added support for Mail Subject regular expression parsing


August 17, 2010


Compiled and tested by Rafal Piotr Niesler (CERN).

  • Added support for Mail Subject regular expression parsing


March 30, 2010


Compiled and tested by Brice Copy.

  • Added support for JIRA 4.0.2
  • Added support for DEFAULT COMPONENT assignment


March 19, 2009


Compiled and tested by Roberto Manicardi and Gustavo Fernandes Nalle.


June 4, 2007


First public release by Daniele Raffo.

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